How to Cancel Constant Contact Account? – 2024 Guide

Learn how to cancel Constant Contact Account in this quick website guide.

Constant Contact is a popular email marketing service used by businesses on a regular basis, but there are times when you no longer need the service and are looking for ways to cancel your account.

Although most email marketing service providers make it seemingly easy to cancel accounts by logging into their accounts, a few of them require you to get in touch with their customer support team.

In order to cancel Constant Contact account, you will need to get in touch with their billing team, which is only possible via phone number at the moment.

Depending on where you’re based, you will need to use location-specific contact numbers to speak with their Billing support team. Constant Contact provides different contact numbers for their US & Canada, UK, or International customers.

• US & Canada: 855-229-5506
• UK: 0808 234 0945
• International: +1 781-472-8120

Also, take note of the calling hours (Monday – Friday: 8 am – 8 pm ET | Saturday: 10 am – 8 pm ET) to get in support with their Billing team.

Information Required to Cancel Constant Contact Plan

Once you are able to get hold of the Constant Contact billing team using the contact numbers above, it should be as easy as asking them to cancel your account.

However, make sure you have your username on the account handy to help the support team locate the right account and verify it’s your account.

Besides, when you speak to their customer support team, they will ask you for a reason behind the cancellation. You don’t need to worry about this at all as they use this information for their internal purposes to improve their products and services.

Once they have verified that you are the account holder, they will process your request to cancel the account.

Make sure you also receive a confirmation of the cancellation. Your Constant Contact subscription will continue to renew unless you have requested to cancel the account and received an official confirmation.

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Time to Cancel Constant Contact account

Once you have spoken with the customer support team and they have agreed to cancel your account, it might take anywhere up to 24 hours for your account to be cancelled.

The support team usually sends you a cancellation confirmation email within 24 hours of your chat.

It is important to note that when you cancel Constant Contact account, all of your data will be deleted from their system, and you will not be able to recover it beyond their retention period of 120 days.

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Constant Contact Cancellation Confirmation

Once your Constant Contact account has been cancelled successfully, you will receive an email confirming the cancellation of your account.

The email simply states that your account has been cancelled and that you won’t be able to view any past email campaigns of your Constant Contact account.

Importantly, the cancellation email mentions that your contact lists and account history will be stored for the next 120 days. This is useful if you change your mind and want to reactivate your account again.

This is what the cancellation email from Constant Contact looks like for your reference;

As you can see in the email screenshot, you also have the details required to reactivate your account if necessary.

You can either click on the login to reactivate button or call their support number – +1-855-225-1276 to do so. Please keep in mind that you can only reactivate in the next 120 days following your Constant Contact account cancellation.

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How to Cancel Constant Contact on Bluehost?

Many Bluehost users have signed up for Constant Contact directly from the upgrades section of their Bluehost cPanel.

A close partnership between these companies makes it possible for Bluehost users to directly create an account with Constant Contact and manage their billing with Bluehost.

If you want to cancel Constant Contact on your Bluehost account, you can simply deselect the Autorenew checkbox, and the account will be automatically cancelled at the end of your current term.

As you have prepaid for Constant Contact when using the service through Bluehost, cancellation means that your Constant Contact account will not renew at the end of your prepaid term.

Please note that once you have paid and signed up for Constant Contact for a certain term, you won’t be allowed any refunds through Bluehost.

(If you are new to Bluehost, see how you can claim a free Bluehost domain using our exclusive partner link and save on hosting costs using our Bluehost coupon deal when you sign up as a new user.)

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Claim Constant Contact Refund After Cancellation

You might be looking to get a refund after cancelling your Constant Contact plan.

As Constant Contact has a 30-day money-back guarantee, you can get a full refund if you are cancelling your account within that 30 day period.

You will need to request the refund with the Billing Support Specialist while you are on call to cancel your Constant Contact account.

Beyond the 30-day money-back guarantee period, Constant Contact has a no-refund policy, and you aren’t eligible for any refunds on your existing plans or pre-payments.

The termination policy of Constant Contact’s term specifically mentions that there are no refunds for any fees paid. Also, Constant Contact isn’t responsible for any credit card fees incurred as a result of cancelling your account.

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Constant Contact Cancellation FAQs

If you need quick answers to some of the queries about cancelling your Constant Contact account, please see these FAQs.

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Summary: Steps to Cancel your Constant Contact Account

In summary, here’s how I recommend proceeding if you need to cancel your Constant Contact account;

• Log into your Constant Contact account and find out the username of your account.
• Make a Backup of any required data, such as customer emails and past campaigns, if necessary.
• Get in touch with the Billing customer support team using the appropriate numbers.
• Help the customer support team locate your account and process the cancellation for you.
• Get an official account cancellation confirmation email within 24 hours from the Constant Contact team.

It’s important to keep in mind that once you cancel your account, you will no longer have access to any of your Constant Contact data. Make sure to export any data you want to keep before cancelling your account.

If you have any other account-related questions or need help with any other billing issues on your account, you can reach out to the customer support team via phone or live chat, and they will be more than happy to assist you.

Don’t forget to check out our other Website guides and essential website resources if you are looking for alternative email marketing providers once you have cancelled your Constant Contact account.

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